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order it.

Ordering Procedure
An approved credit application is required to open an OFFICE FURNITURE Parts Replacement
DISTRIBUTORS (OFD) account and process an order. Orders can only be Replacement parts are available from our distribution center for certain
accepted from authorized OFD dealers. Orders from customers without a products. Parts for items designated as ‘Pre-Assembled’ require ordering
previous OFD credit rating will not be accepted without satisfactory references from our factory.
accompanying the order or other arrangements being made. OFD does not Claims
accept verbal purchase orders or revisions. Orders are accepted via fax or Freight Damage | Refusals | Shortages
e-mail only. Please fax purchase orders to 972-386-5300 or e-mail to OFD Customer Service will administer the filing of these claims if the order is

cs@ofdist.com
shipped via our designated carriers. All claims must be filed with OFD within

Order Acknowledgement 15 calendar days of receipt of goods. Claim will be disputed if product is
OFD sends acknowledgements on all orders. Please examine the moved from original ‘ship to’ location. In order to expedite the process, the
acknowledgement carefully and advise us immediately of any discrepancies. following documents are required to file a claim:

The Order Acknowledgment is the final agreement between OFD and the • Copy of bill of lading with notations for any visible damages, refusals, or
customer, superseding all previous communication regarding that order. shortages
Cancellation and Order Changes • OFD Claim Form
In-Stock Program • Digital photos of the damaged material
Cancellations or revisions will not be accepted after the order has shipped. OFD will not be responsible for filing claims if order is shipped via the

Build-To-Order Program Manufacturing Defect | Concealed Damage
Cancellations or revisions will not be accepted after the order has been Claims for a manufacturing defect or concealed damage must be fi led with
acknowledged and entered into production and any deposit made will be OFD within 15 days of receipt of goods. The following documents are required
forfeited. to process your claim:
Delivery Time • Digital photos
In-Stock Program • OFD claim form

Normally, credit approved orders will be ready next day if purchase order is In order to send out an immediate replacement to fulfill your customer needs
received by 12:00 p.m. CST. Orders received after these times will be ready the pending resolution of the claim, the following document is required:
following business day. For orders requiring assembly, a minimum of 72 hours • A signed OFD Disclaimer regarding product responsibility
(depending on size of order) is normally required. Please contact Warehouse Returns
Scheduling for ready date confi rmation.
Due to the unlikelihood of damage, OFD discourages product returns. In the
Build-To-Order Program event a product return is found necessary, we will make every attempt to
A 50% deposit is required to enter your order into production. Products are assist our customers to keep the product in the field. Please contact Customer

shipped to any point of destination within the continental USA in 6–10 weeks.
Service for assistance with this service. If attempts to keep the product in the
Availability field are unsuccessful, OFD will allow returns on stock items only and issue a

OFD maintains a high level of inventory in our In-Stock Program in our Return Merchandise Authorization (RMA) with the following stipulations:
regional distribution center. Our inventory is replenished on a regular basis, • A 30% restocking fee will apply

and orders are filled on a first come first served basis once a confirmed order is • Freight charges are prepaid by dealer

placed and an order acknowledgement is received. • Product has never been removed from original carton
A 20% deposit is required in order to hold inventory based on availability. OFD • Product must be returned within 30 days of RMA issue date
will hold product up to 14 calendar days. Deposit will be forfeited after this • Credit will not be issued if product is returned damaged
period unless a written cancellation request is submitted within 14 calendar Credit will not be provided on any items returned without an RMA, or on
days or a confirmed purchase order is received. Please note: large orders merchandise that has been subject to freight damage, missing parts, usage

may require an extended lead time. In the event an item is not available, two or been removed from the original carton. Returns without a pre-authorized
options may apply that require written authorization from the dealer: RMA will be refused. OFD will not be responsible for resolving damage and/or
Option 1 freight claims on returned product.
Partial ship available quantity and back order remaining items — minimum Warranty Issues

drop off charges (if applicable) apply to BOTH the initial partial shipment as well

Claims for warranty issues must be filed with OFD. The following documents
as any subsequent back order shipments.
are required:
Option 2
• Original OFD invoice number
Hold until complete order is available.
• Detailed description of issues
Drop Shipments and Price Zoning • OFD Claim Form
Please contact Customer Service for pricing on orders requiring shipment to a • Digital photos
destination other than the dealers dock.
Delivery Information General Information
All shipments are FOB point of shipment. Pricing is based on standard delivery Prices shown are list prices for shipment within the OFD coverage area.
(8 a.m. to 5 p.m. Monday through Friday). OFD reserves the right to select Merchandise is billed at the prevailing price at time of order placement. Prices
the most appropriate carrier and routing on all shipments. Orders requiring are subject to change without notice. Should a typographical error be found,
special delivery services (including but not limited to the following) will incur we reserve the right to correct it. OFD reserves the right to make changes in
additional charges: design or construction without prior notice.

• Drop shipping Payment by check must be made out to Office Furniture Distributors. A $50
• Assembly charges fee will be charged for return checks. Past due accounts will be subject to a

• Inside delivery finance charge of 1½% per month.
• Installation Distribution of the OFD price list does not in itself constitute an offer to sell.

• Call before delivery Possession of the price list does not constitute authority to purchase.
• No dock delivery
• Non-standard delivery time
• Residential delivery
• Lift gate truck
we stock it.